The good news is that I can access the data online via the portal (logon using your normal user account) and continue working.I get this popup approximately once every few weeks. So, after a couple of days it turns out that this is a capacity planning issue at Microsoft, and the only thing I can do is wait until it’s working again. Preliminary Root Cause: The Next Generation Sync Client was encountering intermittent errors from a dependent component that handles user and service provisioning. Start Time: Tuesday, June 28, 2016, at 7:05 AM UTCĮnd Time: Tuesday, June 28, 2016, at 11:00 PM UTC Scope of Impact: A few customers reported this issue, and our analysis indicated that impact was specific to a subset of your users. While we were focused on remediation, users may have been able to access the service using the OneDrive for Business website as an alternative method.
User Impact: Users may have been unable to sign in to OneDrive for Business when using the Next Generation Sync Client, and they may receive an error which states, “Your OneDrive has not been setup”. We’ve added more capacity and have rebalanced the service to avoid recurrence of this issue. The best option however is to check the Microsoft portal ( ) with your tenant administrator account and check the Service Health page.įinal Status: Redirecting requests to an alternate infrastructure remediated impact. OneDrive for business worked for 24 hours, and then started again raising the error as shown in the first screenshot. Reinstalled my laptop with Windows 10 Enterprise (April 2016 update, had to do this anyway) and joined it to Azure Active Directory. When starting the OneDrive for Business client without the /reset option, it starts and wants to know which library do you want to sync: %localappdata%\microsoft\onedrive\onedrive.exe /resetīut this didn’t work.
Tried resetting the OneDrive for business client using the following command: Sometimes it works on one machine, sometimes on the other machine. The strange thing is that it’s not consistent. This happens on my laptop (Windows 10) and on my Desktop PC (Windows 8.1). Since mid June 2016 I’m experiencing issues with my OneDrive for Business account and my next generation OneDrive app, where an error message is raised “Your OneDrive has not been setup”, like this:
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